Refund policy

Returns & Refunds

United States orders

We do not accept returns or exchanges because you change your mind or prefer a different colour, size or style. This does not affect your legal rights.

Damaged or incorrect orders

Please report transport damage, an incorrect or missing item, or an evident quality problem within 7 days of delivery. Email 860064914@qq.com with your order number, a description and clear photos of the item and packaging. Keep the packaging while we review your case.

Once a covered issue is confirmed, we will arrange a free replacement, partial refund or full refund, as appropriate. You will not pay additional costs to resolve a confirmed covered issue. Contact us before sending anything back so we can provide instructions.

Cancellations and refunds

Contact us promptly if you need to cancel an order. We can assist before packing or dispatch begins; cancellation may no longer be possible once fulfilment has started.

Approved refunds go back to the original payment method. Your payment provider may need additional time to credit your account.

We aim to answer enquiries within 1 business day. This policy does not limit any mandatory consumer rights.